Multilingual Customer Support Agent– Special Needs

  • Accounting/Finance
  • Full time
  • 1 week ago
  • Canada

Job Description

Multilingual Customer Support Agent– Special Needs

Task Description

Calling all Bilingual Customer Support Rep! If you delight in helping customers and flourish in a satisfying and also fast paced setting – after that we wish to meet you!

We are looking for a dynamic, customer support oriented individual to join our group as a Bilingual Customer Support Agent. In the Client Service Rep (CSR) duty you will certainly deliver premium customer service by giving punctual as well as exact actions to our callers.

The Customer Service Representative will be accountable for responding to Team Special needs Claim inquiries through phone and/or e-mail. Consumers may be inner or exterior and also their questions might differ – rapid paced environment with a consistent phone call volume.

Responsibilities

Offer exceptional customer support to both inner and also outside clients.
Effective communication with strategy participants as well as plan enrollers in a calmness and specialist manner.
Accessibility suitable information from different Manulife systems.
Research study and also resolve questions within defined timelines.
Take care of sensitive issues in order to make sure client contentment and maintain privacy of exclusive individual details.
Please Keep in mind: You should be available to work shifts Monday to Friday 8:00 am to 8:00 pm on a rotational basis.
Qualifications:

Fluency in English and also French – spoken and also created
Previous experience in a client service atmosphere
Post-Secondary education
Features:

Consumer emphasis as well as option oriented
Excellent communication abilities (dental as well as written).
Solid social abilities– team player.
Strong attention to information.
Well organized and also able to prioritize job.
Capability to meet deadlines.
Skilled computer system and also keyboarding skills.
Every job at Manulife/John Hancock supplies the possibility to discover brand-new skills and also relocate your occupation onward. Ready to make an impact somewhere? What are you waiting for? Apply today.

Concerning John Hancock as well as Manulife.

John Hancock is a system of Manulife Financial Company, a leading worldwide monetary services team that assists individuals make their choices less complicated and also lives much better. We run primarily as John Hancock in the USA, and Manulife internationally, including Canada, Asia and Europe. We supply financial guidance, insurance and wealth and asset administration services for people, groups and also organizations. Properties under monitoring as well as administration by Manulife and also its subsidiaries were CAD$ 1.3 trillion (US$ 1.1 trillion) since June 30, 2021. Manulife Financial Company trades as MFC on the TSX, NYSE, as well as PSE, as well as under 945 on the SEHK. Manulife can be discovered at manulife.com.

Among the largest life insurance companies in the USA, John Hancock supports greater than 10 million Americans with a broad series of economic items, including life insurance, annuities, financial investments, 401( k) plans, and education cost savings strategies. Added details regarding John Hancock may be located at johnhancock.com.

Manulife is an Equal Opportunity Employer.

At Manulife/ John Hancock, we accept our variety. We strive to bring in,.

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