REGARDING THE ROLE
The number of consumers as well as sellers making use of Trustly remedies has actually expanded as well as we wish to guarantee we have first-rate support in position to help them when they need us most. This is an opportunity to help us construct this team from the ground up. As a Bilingual Client Service & Assistance Professional at Trustly, you will be a brand name ambassador and also customer champ. You will certainly report to the Sr. Supervisor of Client Service & Assistance, and leverage your experience sustaining customers across multiple elements
WHAT YOU’LL DO
Omni-Channel: Sustaining consumers across network types – e-mail, chat/messaging, as well as phone (video clip in the future).
Trouble-shooting: Using a systematic method to separating, understanding as well as resolving complex troubles.
Enlighten: Aiding our clients optimize the benefits of using Trustly products & services.
Possession: Possessing a client problem end-to-end, engaging others inside and beyond the company to make sure timely resolution, consisting of blog post get in touch with as needed.
Technical: Responding to concerns associated with our executions at enterprise sellers (APIs, UI, Transaction queries and so on).
Business/Financial: Answering inquiries connected to economic and settlement deals (payment status, settlement declines, deal queries, collections, and so on.).
WHO YOU ARE
Bilingual (English & French) needed
Empathy, passion and also obsession for assisting clients.
Strong created as well as spoken skills, with experience sustaining consumers on email/chat along with on the phone.
3+ years of experience supporting customers in a technological environment (Repayments Fintech would certainly be a property).
Education and learning as well as training in the economic or modern technology space would be an and also.
Experience with Salesforce, Slack and Google Collection would certainly be an and also.
Need to have dependable, consistent, high-speed internet; as well as have the ability to work in a private area, free from diversions as well as disruptions.
Preserve professional remote workplace environment free of history sound or disturbance when on calls or going to online meetings.
WHAT WE OFFER.
The opportunity to work with challenging concerns as well as projects with leading Fintech specialists in an open, comprehensive, and genuinely inspiring, cutting-edge ambience.
A culturally varied group that spans from the Silicon Valley, throughout the United States, Canada, Brazil and Europe.
A commitment to frequently create as well as boost: anticipate to grow on an expert as well as individual level in a stimulating setting.
The experience of operating at a rapid growing FinTech unicorn.
The excitement for remote-first collaborate with adaptability to stabilize professional and also personal life, while fostering a deep sense of belonging, synergy and also having fun.
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