Multilingual Customer Care & Assistance Expert

  • Accounting/Finance
  • Full time
  • 1 month ago
  • Canada

Job Description

Multilingual Customer Care & Assistance Expert

Full Job Description

WHO WE ARE

Established in 2008, Trustly is the international leader in Open Banking Payments, as well as the U.S. is Trustly’s fastest expanding market. Today we offer 10,000 vendors, connecting them with over 650 million consumers and also 7,600 financial institutions in over 30 countries. In 2021, we refined over $20 billion in deal quantity in our international network.

Our digital account-to-account system redefines the speed, simpleness and safety of repayments. Customers spend for purchases by just signing right into their savings account, bypassing the card networks, and never ever leaving a merchant’s site or app– no bank card numbers or different account arrangement required.

With U.S. headquarters in Silicon Valley and also global headquarters in Stockholm, Sweden, we are a culturally diverse team likewise spread out throughout Canada, Brazil, UK, Germany, Spain, Portugal, Malta and also more! Across the united state, we have actually embraced a work from anywhere policy throughout the continental US.

It’s a great time to join Trustly as the Americas team is growing quickly. If you prosper in an entrepreneurially minded, fast-paced, casual, specialist, positive, and gratifying workplace, check us out!

ABOUT THE DUTY

The variety of consumers and merchants utilizing Trustly remedies has actually grown as well as we wish to ensure we have world-class assistance in position to help them when they require us most. This is an opportunity to aid us build this team from the ground up. As a Bilingual Customer Support & Assistance Specialist at Trustly, you will be a brand name ambassador and also consumer champ. You will report to the Sr. Supervisor of Customer Support & Assistance, and leverage your experience sustaining clients throughout several elements
WHAT YOU’LL DO
Omni-Channel: Supporting consumers across channel types – email, chat/messaging, as well as phone (video in the future).
Trouble-shooting: Utilizing a methodical approach to isolating, comprehending as well as addressing intricate issues.
Educate: Helping our customers make best use of the benefits of using Trustly items & services.
Possession: Owning a consumer concern end-to-end, engaging others inside as well as beyond the organization to ensure prompt resolution, including article get in touch with as called for.
Technical: Answering concerns connected to our executions at venture merchants (APIs, UI, Deal inquiries and so on).
Business/Financial: Answering inquiries associated with monetary as well as repayment purchases (repayment status, payment decreases, purchase inquiries, collections, etc.).

THAT YOU ARE

Bilingual (English & French) needed
Compassion, passion as well as fixation for aiding consumers.
Strong written as well as verbal skills, with experience sustaining consumers on email/chat as well as on the phone.
3+ years of experience supporting consumers in a technological environment (Repayments Fintech would be a property).
Education and training in the financial or modern technology room would certainly be a plus.
Experience with Salesforce, Slack as well as Google Collection would be an and also.
Need to have reputable, regular, high-speed net; and be able to work in a private area, free from interruptions as well as disruptions.
Maintain specialist remote workplace atmosphere free of background noise or diversion when on calls or participating in digital meetings.

#LI- Remote.

WHAT WE PROVIDE.

The possibility to work on challenging problems as well as tasks with leading Fintech professionals in an open, comprehensive, and really motivating, cutting-edge atmosphere.
A culturally diverse group that extends from the Silicon Valley, across the United States, Canada, Brazil and Europe.
A dedication to constantly develop as well as improve: expect to expand on a professional and individual degree in a stimulating environment.
The experience of operating at a fast expanding FinTech unicorn.
The excitement for remote-first collaborate with flexibility to stabilize specialist and individual life, while promoting a deep feeling of belonging, synergy and also enjoying.
Overall compensation includes competitive wages, annual bonus offer and supply options.
Cutting-edge Advantages and also Benefits bundle:.
Versatile Paid Pause.
Extensive medical, oral, vision, and also various other insurance coverages.
Flex Spending Accounts – Medical and Dependent Care.
Home Office Establish Allocation.
Net Gratuity.
Retirement plan match (401k/ RRSP).
Gender-neutral Paid Parental Leave.

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