Finance Maintenance Specialist

  • Customer Support/Call Centre
  • Full time
  • 1 week ago
  • Canada
  • Salary Dollar $30.7K–$100.3K / Yearly

Job Description

Finance Maintenance Specialist

Responsibilities:

Appropriately determine all customers before launching any kind of exclusive information
Ability to identify the consumer’s request, issue resolve and also give clients with support to make sure the client’s request is handled properly as well as effectively, while offering a superb customer experience.
Transfer calls to specialized departments, people if needed
Make outbound telephone calls as called for, promote services when required
Preserve thorough expertise of all finance products and services
Manage asked for adjustments in servicing system
Take care of consumer problems and also worries
Keep positive relationships with customers and other business companions
Follow schedules to support proper coverage of phones
Guaranteeing actions to emails, faxes as well as voice messages are completed within SLA
File calls through an IVR system along with comprehensive notes in consumer documents
Adhere to the rise procedure to manage application dangers, such as fraudulence, mistakes, or conflict of rate of interest
Full required reporting, screening, training, and various duties

Education/ Experience/ Skills:
Post-secondary degree or diploma in money, bookkeeping or other business-related areas a property
1 – 2 years in residential lending management or financial services
1– 2 years in client service
Very skilled in Microsoft Office products (Overview, Word, Excel, SharePoint, Groups) and also other workplace applications
Bi-lingual (English as well as French) (both spoken as well as created) Needed

Toughness:
Phenomenal customer service skills
Strong social partnership building and paying attention skills
Solid analytical and analytic abilities
Exceptional oral and written communication abilities
Solid organizational and time administration skills as well as the ability to take care of several priorities while fulfilling target dates
Demonstrates professionalism, judgment, as well as integrity in everyday operations
Has proactive technique with the ability to take initiative and work individually
Strong computer system and digital proficiency abilities, capacity to service numerous systems at one time
High interest to information
Very proficient in Excel and SharePoint as well as various other workplace applications

About Us

Invite to Intellifi, where our mission is “Lending Solutions Simplified”. This is more than tagline for us– it’s our commitment to every consumer, organization partner as well as employee.

While we have years worth of experience and know-how in Commercial Providers and also Innovation, Residential Solutions, and Residential Technology, we aren’t stalling. From the adventurous startups to the recognized establishments with billions in assets, and also to those we have yet to serve, we owe it to our lots of customers to constantly be progressing.

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