Dutch customer service representative

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Job Description

Job description: Dutch customer service representative
Lisbon, Portugal

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Our customer in sunny Lisbon is looking for a Dutch-speaking customer service representative. The most important tasks and requirements are listed below:

Establish efficient, polite and personal contact with customers in Dutch by phone.
Be autonomous and don’t be afraid to add to your learning to make sure you have enough software and knowledge to stand out in the role.
Multitasking and adapting to a very dynamic environment.
We are constantly looking for ways to deliver an effective solution to customer needs while improving the team and our own results.
Respect established processes, quality agreements with customers at the service level, achieve and achieve individual and team goals.
Establishing and maintaining effective cooperation with customer partners.
Be able to maintain a constructive state of mind even in difficult situations.

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Knowledge of Dutch and English in writing and orally.
Customer focus – being able to accurately and directly identify the customer’s needs in order to be passionate about responding to the customer’s needs. The fact that customer satisfaction is paramount.
Empathy – put yourself in the customer’s shoes and calm their expectations.
Expertise – real interest and passion for IT, internet tools, telecommunications and tourism.
Teamwork – a passion for teamwork.
Plan and Organize – the ability to multitask to achieve a personal goal and team goal
Communication – excellent oral and written communication.
Resistance and Autonomy – shows adaptability and autonomy to the work environment.
Problem Solving – Demonstrate excellent problem-solving skills by emphasizing customer satisfaction.
Results Orientation – Demonstrates the ability to meet deadlines and meet and exceed goals.
Accessibility – flexibility – working in a rotation schedule.

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Desired criteria:

Experience customer service by phone or in-person in tourism where you had to build relationships with customers.
You are passionate
You have excellent oral and written communication skills,
You want to offer good customer service
You pay attention to details
You are creative
You can work in a work environment with short delays and large volumes.
Your tip can be summarized with the keyword: Satisfy the customer in all possible ways (you are fully committed to customer satisfaction).

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