Full Task Summary
Cineplex Entertainment, headquartered in Toronto, Ontario, is presently recruiting for the position of Restaurant/Amusement Service Supervisor– The Rec Room Roundhouse, reporting to the Senior Solution Supervisor. This position will certainly be based at The Rec Room Roundhouse located at 255 Bremner Blvd, Toronto, ON M5V 3L9.
The Solution Manager (SM) will function to ensure The Rec Room plans, treatments and criteria are being adhered to and adhered to in all visitor encountering as well as culinary areas within their Rec Room place. Obligations will include the defense of Company assets, people, supply and facilities, as well as the preparation, examination and surveillance of procedures, product and also financial areas within several departments to make the most of sales as well as productivity. The SM will sustain the Senior Service Supervisor (SSM) directly with the places accountability for the guest experience and also earnings and also loss performance of the venue versus spending plan.
Responsible for establishing and also maintaining exceptional visitor service as well as offering a remarkable guest experience throughout all divisions in the location.
In charge of maintaining the seamless operation of all Enjoyment, Food and Drink, Guest Solution and retail procedure within the Rec Room.
In charge of carrying out Teams & Occasions within venue, providing extraordinary visitor service.
Understand as well as properly follow all Rec Room worths, policies and also treatments.
Safeguard and also enhance the Rec Room brand name.
Practice and role model Business culture.
Recruit, interview, train and also train venue monitoring, and proactively prepare for succession.
Go to normal conferences with AGM, Senior Service Supervisor, as well as assigned Solution Supervisors to provide responses, set goals and examine performance.
Supplying staff member training and execute development methods for location of responsibility (Bar, Solution Flooring, Host/Call Center, Enjoyment, and also Teams & Occasions).
Understand as well as carry out appropriate disciplinary activity for efficiency and behavioural management.
Handle the stock as well as shrinking of all designated departments by guaranteeing all supply matters (weekly, regular monthly & year-end) are accurately completed on time, and actioned when variances exceed allocated amounts.
Ensure fair and equitable technique, in conformity with The Rec Room Technique plan as well as
Keep a working knowledge of all legal regulations affecting dining establishment health and safety, as well as guarantee that any safety risks are determined and also fixed.
Adhere to all provincial Wellness, Food Safety as well as Alcohol solution legal needs.
Other tasks as assigned.
1-3 years of experience managing a high volume dining establishment or place with the main emphasis getting on visitor service excellence.
Post-Secondary education, in service and/or friendliness preferred.
Capacity to evaluate and also interpret the demands of clients as well as supply the proper alternatives,
Strong dispute resolution, settlement, and objection handling skills.
Ability to react quickly in a dynamic as well as altering setting.
Highly versatile, with solid social abilities that permit one to function successfully in a varied workplace.
Proven experience in training, training, and mentoring supervisors and also employees.
Ability to develop and also preserve long lasting relationships with company divisions, crucial company partners, staff members, as well as visitors.
Ability to efficiently interact both verbally and also in creating.
Capacity to coordinate and organize conferences, displays, as well as various other occasions.
Skillful with Microsoft Office Suite.
Required to function versatile hours comprehensive of evenings and also weekend breaks.
Some traveling may be required.
Ability to participate in as well as conduct discussions.
Meaning prolonged time periods.
Exposure to hot grill or stove with temperature levels as high as 350-500F.
Exposure to walk-in fridge with temperatures as reduced as 40ºF.
Direct exposure to walk-in fridge freezer with temperatures as reduced as 0ºF.
Manual dexterity required to make use of desktop computer as well as peripherals.
Extended hours as required.
Interested candidates, please apply today.
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