Customer Treatment Centre Associate- Short-lived Full Time

  • Retail and wholesaling
  • Full time
  • 1 month ago
  • Canada

Job Description

Customer Treatment Centre Associate- Short-lived Full Time


Offer efficient and reliable customer support to our customers and also consumers (physicians, individuals, Long-term Treatment Facilities, hospitals as well as LifeLabs procedures across the province).
Answer, determine, analyze, and reply to Inbound phone call questions and/or make Outbound calls as part of the Call Reporting process to LifeLabs customers.
Respond to client queries without delay and also properly with a high degree of professionalism.
Route appropriate information to various other departments as well as places as proper by means of Action Request or e-Track systems.
Create as well as preserve understanding of LifeLabs Laboratory Procedures.
Take care of task duties in their suitable priority with precision and effectiveness.
Guarantee info gotten or provided whether verbally or in creating is precise as well as in keeping with policy and also treatments.
Maintain to date with info shared with different modes of communication (email memorandum’s, plans, Standard procedure, as well as conferences).
Communicate successfully over the telephone with sensitivity as well as tact, reply to damaging circumstances (e.g., angry consumers, high telephone call quantities), and make sound judgment calls.
Maintain privacy including any info made available straight or indirectly concerning customers including physicians, clients, employees, as well as the business.
Work in a manner that safeguards one’s own health and wellness & safety and security in addition to the security of co-workers and others, which is consistent with the legislation and with safe work techniques and procedures developed by LifeLabs.

Post-secondary education and learning preferred.
Good verbal and written interaction abilities, well-mannered telephone way.
Ability to operate in a structured, hectic environment with altering top priorities.
Should fit with computer based innovation, keyboarding and browsing with the applications needed to resource information.
Superb analytical skills.
Clinical terms a possession.
Team player as well as the capability to work separately.
Flexible to work in a change atmosphere which may include weekends.
Wish to meet and also exceed pre-defined performance goals.

We are seeking passionate individuals that cooperate the value of our values: Caring, Client Centered, Agile and also Team effort as well as can live these worths with us daily.

Prepared to make a distinction? Apply today.

In this function the Products Specialist will be responsible for preserving stock levels, order management and replenishment of Person Solution Centers, Medical Professional Workplaces as well as Lab divisions as appropriate. Shows LifeLabs Values in all tasks.

Maintain and keep track of suitable inventory levels in main stores, PSCs, Physician Offices and Laboratory divisions.
Offer customer service and assistance in all elements of Materials Monitoring for PSC, Research laboratory team and also outside customers. Reliable troubleshooting as well as resolution of materials management problems. Supply empty biohazard as well as chemical waste containers to the lab as needed.
Monitor upkeep of the storage space slide carousel and also inventory shuttle bus, where applicable.
Obtain material orders and make sure all goods are received in an acceptable condition.
Ensure compliance to common processes as well as needed regulations for the getting, getting, storage as well as circulation of materials within all sites.
Train PSC, circulation, and also laboratory personnel in using stock control systems as suitable.
Effective contributor to Diagnostics Materials Administration and Lean Sigma Implementation teams.
Recognize and also carry out chances to lower materials expenses in the areas of consumption, waste, and also item design.
Follow-up on as well as fix service and also problem issues.
Identify occurrences and non-conformances; intensify as proper.
Make certain discretion of individual information.
Use individual safety devices (e.g. gloves, laboratory coats) as defined in EHS treatments.
Maintain a tidy, safe, and organized workplace.
Lab environment.

One to 2 years materials management experience, ideally in a laboratory environment.
3yrs experience in an inventory monitoring duty.
Working experience or understanding of MRP and ERP as well as Lean Manufacturing a possession.
Ability to lift a minimum of 25lbs constantly, to shoulder elevation. repeated movements and also bending, turning, as well as kneeling, in addition to walking required.
Capability to function autonomously.
Standard understanding of Excel, Expectation and also Word, experience with Oracle an asset.

Minimum Education and learning:.
Secondary School Diploma or equal.

At LifeLabs, we make every effort to produce a comprehensive and fair workplace where our team members and the neighborhoods we serve feel approved, valued, as well as valued.
In accordance with LifeLabs’ Ease Of Access Plan, the Access for Ontarians with Disabilities Act, as well as the Ontario Human Rights Code, lodgings are available by ask for prospects participating in all elements of the employment and also option procedure.

Job alerts

Receive emails for the latest jobs matching your search criteria

Job skills