Customer Support Rep

  • Production/Operation
  • Full time
  • 6 days ago
  • Canada

Job Description

Customer Support Rep

What you will certainly do
Connect directly with customers through phone or email to identify as well as deal with a variety of issues as well as questions concerning item schedule, order satisfaction, adjustment orders, programs, prices, and policies.
Study, record and also carry out item guarantee programs consisting of credit histories, replacements and also return product authorizations.
Edit, enter, and change consumer orders in business operating system in a precise and also prompt way, as called for.

Serve as consultant to advise basic product application.
Stand for the organization daily via customer call and also relationship-building.
Deal with inner divisions to make it possible for exact account management and resolution of client concerns.
Collect information for measurement, evaluation, and coverage.
Make all required adjustments and also updates in business systems to support all company processes.
Meet all service level agreements as set by monitoring.
Abide by all Allegion Canada Inc. policies and procedures including Health and Safety.
What you will certainly need
Capability to communicate in a professional, positive, considerate fashion always with all degrees of customers, customers, site visitors, as well as workers.
Understand standard consumer demands and also assumptions to offer prompt effective resolution to requests.
Capability to connect options to clients in methods they can comprehend as well as implement.
Self-motivated with capability to develop concerns and properly take care of time to complete numerous jobs within specified durations.
Exceptional created as well as spoken interactions abilities with the ability to use problem resolving strategies.
Multilingual in French and English is chosen, however not called for
Functioning understanding of Microsoft Office, Business Resource Preparation System (ERP) and/or CRM systems.
Post-Secondary Education.

Minimum 2 years related customer support experience in a call/email center is needed.
Allegion is an Excellent Place to Expand your Job if:
You are seeking a gratifying opportunity that permits you to absolutely assist others. With thousands of workers and consumers around the world, there’s lots of area to make an impact. As our worths state,

” this is your organization, run with it”
You value personal well-being and also equilibrium because we do also!
You’re looking for a firm that will certainly buy your expert advancement. As we expand, we desire you to expand with us.
You desire a culture that advertises work-life equilibrium. Our employees enjoy charitable time off, due to the fact that at Allegion we identify that you have a full life outside of work!
What You’ll Get from Us:
A commitment to Diversity, Inclusion & Belonging: making a distinction and also leading with purpose
High power, influential, cross collaborative group environment
Opportunities to take advantage of your one-of-a-kind toughness with Clifton Strengths screening as well as training.
Customized individual advancement plans and growth maps to aid you open your complete potential as well as occupation graph with Allegion.
Affordable base pay
Crossbreed design of functioning
Health, oral as well as various other insurance protection, assisting you
” be safe, be healthy and balanced”
Tuition Compensation

Staff member Discounts
Neighborhood participation and also opportunities to give back so you can
” offer others, not yourself”
Would like to know even more regarding us? Follow this link
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