You have interaction superpowers: as well as are a good audience as well as audio speaker to help consumers and also workers understand your instructions as well as recommendations.
You’re Customer Support Orientated: You have a propensity for customer support as well as can deal with member concerns and concerns in a specialist fashion. You pay attention and also respond successfully to client questions as well as deals with client troubles to the consumer’s contentment.
You’re Information Oriented: You cross your T’s and dot your I’s by preserving customer records extremely arranged with remarkable interest to detail. You’re not one to reduce edges. You take notice of the details. As for your worried, anything worth doing, is worth doing right, every time. You remain concentrated and also nothing fails the cracks on your watch.
You’re Effective & Resourceful: You’re a proficient multi-tasker and also can take care of juggling different tasks with a smile on your face. You maximize your time by being very efficient.
You’re A Team player: You actively participate and also cultivate a setting that maintains a joint method to collaborating with others. You’re a team player that flourishes in a collaborative atmosphere.
As a Customer Care Associate, a normal day could include the following:
Meeting and greeting a ton of familiar as well as unknown faces
Chatting with Cindy concerning her recent progression with her fitness program
Answering a member’s concern regarding the group physical fitness routine for today
Processing a day pass for a prospective customer
Answering the telephone within 3 rings with a smile on your face
Rescheduling a new member in for a consultation
Cleaning down the counter tops and also making sure all the furniture is set up appropriately
Consistently communicating with all departments to better boost the members overall experience
Updating as well as keeping exact documents in consumer relations management software program
Post-secondary education and learning connecting to the fitness and health sector
Additional certifications or workshops associating with customer care are an asset
1+ year’s experience working in customer care
All staff member have to have current CPR/First Help accreditation (needed to have a minimum of Emergency situation Emergency treatment and also CPR certification) needed before begin day and must be maintained throughout employment. CPR is to be restored yearly.
All employee have to give a current Criminal Background Inspect prior to start of training and/or work.
Rewards of this position include;
An affordable wage
Free specific subscription
Maternity/Paternity top up
Staff Member Perks
Complete training as well as advancement bundle
Working together with great individuals in a culture that cultivates empowerment
Career-defining growth and advancement opportunities
In your cover letter, please include a description of why your experience is specifically pertinent to this role at Altea Energetic. We intend to see your personal design – what makes you tick and why you believe your following possibility is with us.
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