Job Description

Einleitung

Client Service Rep

It has actually always been our objective to inspire people to take pleasure in nature and also hang out outdoors. It is the inspiration for every little thing that we are doing.

Fusing the aspiration for ingenious products as well as a high feeling of environmental and also social responsibility is a natural part of our DNA.

Are you interested? Prepared to check courses out of the ordinary?
Are you reliable? Do you choose a liable environment among colleagues?
Are you passionate? Do you share our enthusiasm in the direction of nature and the love for the product?
Are you an Outsider by Nature? Do you want to join our area living the vision of being the # 1 liable Outdoor Performance Brand?

We are searching for a Client service Agent for Germany/Austria designated in Oberhaching from September 1st or the earliest possible.

Core competence Customer care

In your duty, you will contribute to the vision of Haglöfs ending up being the # 1 accountable outdoor performance brand name while maximizing the solution degree towards our wholesale accounts in Germany oBERHACHINGand Austria.

Using your distinctive partnership management and also your considerable process recognizes how you will certainly make sure a top-level solution is a top quality while supporting our retailers and also sales team within their everyday organization.

In your function, you will report to the German country supervisor.

• Screen stock fluctuations and understand systems logic to guarantee ideal order gratification
• Carry out order book upkeep as it relates to the wholesale organization version
• Report and repair day-to-day operational issues
• Take care of wholesale orders on a daily basis: go into orders, follow up with modifications as well as
• terminations, order confirmation, block order handling
• Consumer Contact. Email/telephone
• supervise economic condition together with sales ledger
• Preserve continuous as well as positive communication to wholesale accounts and also sales reps pertaining to system
• updates, supply problems, delivering timelines, back-ordered items as well as terminated items
• Offer help and also assistance to local sales team generally in the daily partnerships with suppliers & order management
• Engagement and supportive preparation of customer occasions & fairs
  Claims & Return handling

Office Administration

• postal, agreements, translations, repayment- suggestions, office supplies, showrooms, team cooking area

Abilities & Needs

• Language Skills: well-versed in German and English, other languages are a plus
• 1-2 years of experience in Customer Service or Supplier Solution
• An advanced degree of computer skills (understanding of Excel and also ERP a must, Powerpoint would be an and also).
• Self-starter as well as capacity to service very own campaign.
• Outstanding customer support and analytical abilities.
• Strong identification with the Haglöfs Vision as well as Worths.

Weitere Informationen

Looking forward to meeting you and shape our future together.

Please send your application Before Sep 15, 2021. Applications are reviewed on a rolling basis, so do not wait to apply!