Customer Service Representative – Bilingual

Customer Service & Support
Aveiro
May 3, 2021
$450 - $500 / month
Full Time
Urgent
Application ends: May 5, 2026
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Job Description

We are seeking a dedicated and fluent bilingual (Portuguese/English) Customer Service Representative to join our dynamic team. The ideal candidate will provide exceptional support to our customers, demonstrating strong communication skills and a passion for delivering outstanding service.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or chat in both Portuguese and English languages.
  • Assist customers in resolving issues, providing product information, and handling complaints in a courteous and efficient manner.
  • Maintain accurate records of customer interactions and transactions using our CRM software.
  • Collaborate with internal teams to ensure timely resolution of customer concerns and escalate complex issues as necessary.
  • Identify opportunities for process improvements and contribute to enhancing the overall customer experience.

Requirements:

  • Proficiency in spoken and written Portuguese and English is essential.
  • Previous experience in customer service, preferably in a call center or similar environment.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Strong problem-solving abilities and the capacity to remain calm and courteous under pressure.
  • Familiarity with CRM software and ability to navigate computer systems efficiently.
  • Flexibility to work in rotating shifts, including weekends and holidays.

Benefits:

  • Competitive salary based on experience, with performance-based incentives.
  • Comprehensive training and ongoing support to excel in the role.
  • Opportunities for career growth within a collaborative and supportive work environment.

How to Apply:

If you meet the qualifications and are passionate about delivering exceptional customer service, please submit your updated resume/CV and a cover letter highlighting your relevant experience and language proficiency to [contact email]. Please include “Bilingual Customer Service Representative Application” in the subject line.