Customer Service Rep – Smart Lorry Solutions Get In Touch With Centre- Call Center

  • Production/Operation
  • Full time
  • 1 week ago
  • Canada

Job Description

Customer Service Rep – Smart Lorry Solutions Get In Touch With Centre- Call Center

Work Summary:

Company Overview

Parsons is a digitally enabled remedies provider with a focus on making the world much safer, smarter, much healthier, extra sustainable, and also extra connected. Founded in 1944, Parsons primarily serves the defense, protection, as well as infrastructure markets. Uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and various other cutting-edge solutions, the corporation supplies advanced options to federal, local, and also local government companies in addition to personal commercial customers worldwide. Parsons has a reputation for incorporation and diversity and has actually been called to the Ethisphere Institute’s listing of Globe’s The majority of Ethical Companies for 10 consecutive years. Parsons promotes a society of advancement by encouraging cooperation amongst its workers and also giving opportunities for job development. With offices around the world, individuals of different skills and also backgrounds, and also a wide variety of exciting tasks, the opportunities at Parsons are unlimited. For even more concerning Parsons, browse through

Work Description

We are looking for a Customer Service Representative to join our Smart Car Solutions Get in touch with Centre located in Markham in a phone call facility atmosphere. Our group has remained in area for more than 20 years aiding the public, automobile proprietors and also drivers, and assessment centres across The United States and Canada. You are in charge of supplying superb consumer fulfillment in a fast pace Get in touch with Centre setting by helping our clients, and assisting Program shipment companions (e.g., assessment centres) under contract with our different Smart Lorry Solution projects.

In this function you can expect to function a 40 hour work-week with shifts on Monday to Friday, in between the hours of 8.00 AM and 6:00 PM; Saturday and also Sunday 9.00 AM as well as 3:00 PM.

Reporting to the Get In Touch With Centre Manager, you will certainly be responsible for:

Managing Program questions using telephone calls, emails, web-tickets and also conversation communications from the general public and also Examinations Centre representatives.
As the initial factor of call for aid with policy/program details, equipment getting as well as other general queries.
Promoting relationships with Inspections Centre reps.
Dealing with sensitive and intricate concerns in a timely as well as precise way.
Show capability to certify an issue, troubleshoot as well as if required transfer to the ideal support team for resolution.
Connect and also communicate with inner as well as outside departments to assess and also settle consumer problems.
Proactively manage vital performance indicators and also achieve department target feedback time for calls, talks, e-mails, and web-tickets.
Accomplish Quality control targets.
Preserve solution levels and also comply with department statistics.
Deal with very little supervision within departmental defined treatments.
Job independently and also as part of a team, with transforming time constraints.
Proactively call out to clients when required for service-related issues.
Take part in special projects and perform other tasks as required.

Minimum 2 (two) year customer service experience, preferably in the Call Centre and/or automobile industry is preferred.
Pleasant telephone manner; superb created as well as spoken communication skills
Post-secondary education favored
Solid computer skills, understanding of (MS Office Suite e.g., Word, Excel, PowerPoint and so on).
Solid issue solving, decision making as well as negotiating skills.
Ability to deal with difficult circumstances by displaying composure and compassion.
Capability to multitask, quickly adjust to new information and procedures.
Solid logical and good mechanical/technical aptitude would certainly be a certain asset.
Must be flexible to work Canadian holidays.
Should be adaptable to work remotely.

Minimum Clearance Required to Begin:.

Not Applicable/None.
This setting belongs to our Vital Facilities group.

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