Complete Job Summary
Seeing beyond numbersº At Laurentian Financial institution, our team believe we can change banking for the better. Established in Montreal in 1846, Laurentian Bank aids families, organizations as well as communities flourish. Today, we have more than 2,800 staff members interacting as One Team, to give a wide series of financial services as well as advice-based options for consumers throughout Canada and also the USA. We drive outcomes by positioning our consumers initially, making the better choice, acting courageously, as well as thinking everybody belongs. This role rests within LBC Tech, a subsidiary of Laurentian Financial institution Financial Group. In a Call Centre atmosphere, the Customer Service Officer offers details as well as premium client service to deal with queries from clients about the items administered by the division. The incumbent need to abide by well established top quality and efficiency service criteria. The incumbent may likewise be required to refine regular non-financial deals in between telephone calls.
º Respond to telephone queries concerning products in an efficient as well as expert way, in conformity with total performance requirements, and department solution requirements. º Deal with client issues concerning their file via close collaboration with other internal stakeholders, such as Credit Report Administration, Management Administration, and also Business Development personnel. º Reviews as well as replies to created questions from clients, puts together as well as distributes information for resolution of customer problems, and escalates concerns that are past their scope. º Process regular, written ask for information between telephone calls. º Maintain excellent and also up-to-date knowledge of functions, policies and treatments concerning the products and services. º Assist Senior Customer Care Police Officer and also Assistant Supervisor in developing brand-new scripts, Quick Recommendation Guides, and Question-Answer Files relating to both brand-new as well as existing product offerings, procedures, procedures as well as legislative modifications. º Work together in the prep work of the weekly timetable for the Call Centre. º Work carefully with all item proprietors to enhance the circulation of details as well as step-by-step modifications within their departments and Client service.
º Post-secondary degree or diploma and also 1 to 3 years of related job experience in client service, preferably in a telephone call centre environment within a financial institution. º Conclusion of Investment Funds of Canada program (IFIC) or Canadian Securities Course (CSC) is an asset. º Familiarity with 5S, Kaizen Concepts, 6 Sigma or various other Continual Enhancement techniques is an asset. º Great knowledge of banking, home loan, financial investment accounts and financial investment borrowing products. º Demonstrated listening, interpersonal verbal as well as written interaction abilities are required for the function.
Equity, Variety & Inclusion: We are proud to be a level playing field company and are committed to fostering an inclusive as well as available workplace that reflects the diversity of our clients and also our communities.
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