Consumer Treatment Representative

  • Customer Support/Call Centre
  • Full time
  • 1 month ago
  • Canada
  • Salary Dollar $10-$40 /

Job Description

Consumer Treatment Representative

What you’ll do

As a client treatment agent, you will:

Solution calls from numerous stakeholders and address questions at the front counter related to employee insurance claims and also services as well as other general inquiries
Collect critical details for the claims file, which may require placing outbound phone calls to companies, employees, and also medical professionals
Utilize your understanding of the insurance claims process to examine info to guarantee WorkSafeBC has the required information to make timely decisions
Check out clashing details on insurance claim data, and also make sure that info is assessed, examined, and matched to the suitable event and/or insurance claim file in a prompt fashion
Communicate with clients and also other stakeholders in a delicate and also specialist fashion
Provide a high degree of customer care while obtaining required info from clients and addressing their concerns or issues
Gather info via wondering about, educating clients and other stakeholders on insurance claims procedures and requirements, and proactively paying attention to identify issues or obstacles
Is this a great suitable for you?

We’re seeking someone who can:

Respond to a variety of clients about time-sensitive problems with empathy, tact, regard, as well as courtesy
Plainly and also precisely discuss information in an expert as well as assertive means, and also at a level suitable for the target market
Collect and examine relevant information and truths in a timely fashion
Communicate in a diplomatic, understanding, and objective fashion, and build as well as maintain connection with a range of people that are often experiencing challenging situations
Your experience and academic background:

Conclusion of Grade 12 (post-secondary education is preferred).
A minimum of 18 months of recent, associated work experience in an atmosphere where you took care of high quantities of job, and gave phenomenal customer care.
Experience working in a phone call center is a possession.
General understanding of Microsoft Workplace (Word, Excel).
Have to type a minimum of 35 words per min.
Excellent English language skills, including grammar and also punctuation.
You need to submit your application by 4:30 p.m. on the closing day of the competitors.

If you’re short-listed, you’ll get an email with guidelines to complete online examinations (inputting and also analysis comprehension).

If you call for an accommodation in the analysis process, please e-mail Employment Testing Holiday accommodation (SM) at the time you submit your application.

Who are we?

At WorkSafeBC, we’re committed to promoting safe and healthy work environments throughout British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and also disability. When work-related injuries as well as illness take place, we give compensation, and support damaged workers in their healing, rehabilitation, and also secure return to function. We likewise work carefully to receive our workers settlement system for today and future generations. We’re honoured to offer the 2.4 million employees and 245,000 signed up companies in our district.

WorkSafeBC requires all staff members to be totally immunized against COVID-19. In implementing the plan, WorkSafeBC will consider its obligations to fit those staff who are incapable to be immunized.

We identify that our capacity to make a distinction relies on building a team with a rich variety of abilities, expertise, histories, capabilities, as well as experiences, and also which shows the diversity of the people we offer. We are devoted to promoting a welcoming, comprehensive, as well as encouraging work society where everyone can contribute as their finest, authentic self. We motivate all qualified candidates to use.

What’s it like to operate at WorkSafeBC?

It’s challenging, stimulating, as well as extremely satisfying. Our varied series of placements use superb chances for professional development. Each day, the job we do has an influence on people and modifications lives. What we do is very important therefore are the people we do it for.

Our advantages.

Becoming part of WorkSafeBC means being part of a solid, dedicated group. Together with an affordable wage of $24.48 per hour, your complete compensation package consists of holiday, optional leave setups, health care as well as dental advantages, as well as contributions toward your retirement pension plan. As a participant of our team, you’ll have access to solutions as well as advantages that can assist you get the most out of work– and also life.

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