Consumer Treatment Representative

  • Retail and wholesaling
  • Full time
  • 1 month ago
  • Canada

Job Description

Consumer Treatment Representative

What you’ll do

As a customer care representative, you will certainly:

Solution calls from different stakeholders and address questions at the front counter pertaining to worker cases and solutions and various other basic queries
Collect important information for the claims documents, which might require putting outbound call to companies, workers, and also doctors
Utilize your understanding of the cases process to assess details to make sure WorkSafeBC has actually the required details to make prompt choices
Examine conflicting details on claim files, and also guarantee that information is reviewed, analyzed, and also matched to the proper party and/or insurance claim documents in a prompt way
Interact with clients as well as various other stakeholders in a delicate and also expert manner
Offer a high degree of customer care while soliciting needed info from clients and resolving their inquiries or concerns

Gather info via wondering about, educating clients and also other stakeholders on claims processes and needs, as well as proactively listening to identify issues or obstacles
Is this an excellent suitable for you?

We’re looking for somebody who can:

React to a range of clients about time-sensitive problems with empathy, tact, respect, and also politeness
Clearly as well as accurately describe information in an expert and assertive way, and at a degree appropriate for the target market
Collect and analyze pertinent details and facts in a prompt fashion
Engage in a diplomatic, understanding, as well as unbiased fashion, and also build and preserve rapport with a selection of people who are often experiencing challenging scenarios

Your experience and also academic history:

Conclusion of Grade 12 (post-secondary education is preferred).
A minimum of 18 months of recent, relevant work experience in a setting where you managed high volumes of job, and also offered extraordinary client service.
Experience working in a phone call center is a possession.
General knowledge of Microsoft Workplace (Word, Excel).
Must type a minimum of 35 words per minute.
Superb English language skills, consisting of grammar and punctuation.
You should submit your application by 4:30 p.m. on the closing date of the competitors.

If you’re short-listed, you’ll get an e-mail with directions to full online tests (typing as well as analysis comprehension).

If you require a lodging in the assessment procedure, please e-mail Employment Testing Accommodation (SM) at the time you send your application.

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