Complete Task Description
You have an interest to raise the bar in the retired life industry. You are an energised, determined team player that has the ability to motivate others to supply the greatest standards of performance and also customer service. You will have abilities and customer service experience in a similar setting with skills as well as expertise to be a contributing team player to the overall success of the Neighborhood. You are dedicated to maintaining the V!VA Worths as well as Society. If making a difference in people’s lives is necessary to you, then we are eager to hear from you.
What do you obtain when a group of knowledgeable sector specialists integrate their enthusiasm as well as decide it is time to increase bench in the retired life living market? You obtain V!VA Retirement Communities. At V!VA, we aren’t around grand declarations or soaring perfects. We are a team of Canadians committed to bringing the ideal mix of individuals together to inspire each other and also provide the greatest standards of customer care as well as efficiency in the retirement sector. At V!VA we put individuals initially. We are trying to find simply the right person that shares V!VA’s goal– Making Today Great!
As Concierge at a V!VA Retirement Home, you will certainly be liable to your routine as well as task obligations as they refer to your designated shifts. You will work together and work as a team player with focus on outstanding telephone decorum as well as interaction, record keeping and also organization as the very first contact for our Neighborhood Members and also visitors above all most providing phenomenal service to our Neighborhood Participants and also Site Visitors. When required, you will certainly belong to the first action team for all emergency calls from our Area Participants as well as supply them with a thoughtful and supportive approach to their needs. You will certainly report and document all searchings for both in the communication binder and to the Solutions Manager/Community Supervisor or assign to ensure a seamless interaction as well as support system. Guarantee the ideal techniques of maintaining confidentiality and personal privacy of details are executed in your everyday jobs and interaction. Functioning carefully with the Solutions Manager/Community Director or designate to address, assistance and also recognize the demands of our existing and also potential Neighborhood Participants.
Connects directly with community participants and guests personally as well as by telephone to manage their problems and concerns. Ensuring to pass on to the proper supervisor when essential
Gives info on the neighborhood and services, events and prepares neighborhood tasks.
Sets up tours, travel, transportation when required.
Prepares tickets, bookings, appointments as well as appointments.
Gives access, entryway and also leave supervision for area participants and also visitors.
Ensures the entry as well as exits are kept free from any type of product that can position a risk to the community participants and also guests.
Assists neighborhood members with auto problems where needed.
Plans as well as prepares the required details and also group assistance for meetings and also parties for area members, internal and also outside groups.
Replies to any kind of emergency calls by or on the behalf of Community Members. Make contact us to the Emergency Medical System and/or the Neighborhood Member’s emergency situation contact, as required.
Ensures concern resolution connecting to Concierge Services are followed up with together with Neighborhood Members, family members, other V!VA Team Members.
Make sure the distribution of services called for by Area Members. This includes referring Community Members and also family members to the proper supervisor must they call for extra services or info.
Guarantees that paperwork will certainly be kept up to day on every Neighborhood Participant making certain that any type of adjustments are noted within. This includes communication of this details to the remainder of the team by means of means as necessary (email, created, verbal) ie phone number, moving collections, Leave of absence
Conduct monthly, quarterly as well as annual audits as requested by the Providers Supervisor
Record any undesirable habits, indicators or signs that may credit to the decline of general wellness of the Community Members.
Follows as well as makes sure efficient Infection Control procedures are in area when needed ie break out
Aid with handling common locations ie rewards, club
Attends and adds to all Attendant department meetings as well as suitable Neighborhood meetings ie city center
Aids the Providers Supervisor with creating departmental goals by supplying input pertaining to the concierge division, Waterside operations, skill and also training plan and Wellness & Safety/Risk plan
Implements, displays, as well as attains all authorized department objectives as set out
Other jobs and also responsibilities as assigned
Post-secondary training or relevant experience in tourist or friendliness monitoring would certainly be favored
Some experience with seniors is wanted
Understanding in MS workplace (overview, word, succeed).
Exceptional interaction as well as customer support abilities.
Strong expertise of local area, area as well as area.
Great trouble solving and also business abilities.
Ability to connect clearly with peers as well as juniors.
Capability to manage their time effectively with little guidance.
Up to date cops check-vulnerable industry * confirmed each year.
Capability to function as a team member, comprehending the concerns of others.
Able to flex, stretch, sit and also stand for long periods. Able to lift an optimum of 50 pounds.
Capability to work versatile hrs as well as weekend breaks.
Offered for call-ins.
V!VA Retired life Communities invites and also urges applications from people with specials needs. Holiday accommodations are readily available on request for prospects taking part in all elements of the selection process.
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