Complete Work Summary
LifeLabs is the largest area diagnostics laboratory in Canada, offering the health care demands of Canadians for over 50 years. Our team members are genuinely centred around our customers, and also we know that behind every lab appropriation, sample being tested, or financial investment in innovation is an individual and also their household depending on us.
Constantly called one of Canada’s Finest Companies by Forbes, LifeLabs has additionally been recognized for having an award-winning Mental Health and wellness Program from Conveniences Canada. The passion as well as commitment of over 6,000 varied and innovative team members unifies and also encourages us to ensure our clients get excellent quality examinations and results that they can rely on. Agile, customer-centred, caring and also synergy: we live these worths daily in what we do to support our customers as well as healthcare providers, driving ahead our vision of equipping a much healthier you.
Purpose of the Role Responsible for the prompt review and also collections of appointed portfolio, containing local and also national Organization to Business (B2B). The placement will certainly call for a top-level of expertise, meeting or exceeding Trick Performance Metrics (KPM), sticking to the strict privacy standards and also taking the lead to alleviate the threat of bad debt and influence to cash flow. Prospect must show excellent organization skills, be effective, have a high level of company acumen, precise a relentless.
This will certainly be a 6 months full-time temporary function.
Core Responsibilities Manage profile appointed to minimize DSO, DCSO, Uncollectable Loan, W/O boost Capital and meet Secret Efficiency Indicators (KPI) Participate as well as Schedule in periodic standing update meetings with Key Account Supervisors (KAMS), Service Development Managers (BDMS) and monitoring Maintain in-depth online paperwork of collection action taken as well as correspondence in between customer (exterior and also internal) concerning concerns influencing repayment Study as well as assess accounts e.g. settlement patterns/behaviors, sales history and also previous collection steps prior to getting in touch with debtors Resolve Complicated Payment and Repayment concerns Expert communication and also ideal etiquette called for at all times Follow up with customers immediately on void insurance claims to secure repayment Supply on the established KPI scorecards Continually pursue efficiency gains to minimize controllable expenses and implement sector finest collection methods Enlighten customers on LifeLabs terms and also numerous payment/billing options Consumer interface and also point of get in touch with for the cash application team associating with payment allotment including follow-up of unsolved debit notes and invoicing disputes Prioritize efforts as well as identify one of the most reliable means of collections Recommend clients to lawful or third party action as deemed required Follow up with numerous departments within the business to deal with client concerns connecting shipment of goods/services Demand appropriate changes and corrections in accordance with Standard Operating Procedures (SOP) Comply/Update and join consumer certain invoicing requirement conversation
Minimum Credentials and also Abilities Post-Secondary college diploma/degree in organization associated field of finance/economics or loved one job experience 3 years Collections experience in high volume Service to Organization( B2B)/ Company to Consumer setting( B2C) (min 1,000 Accounts) Strong Bookkeeping knowledge High quantity B2B experience chosen Solid settlement and analytical skills Client driven results oriented Capability to engage key stakeholders in the resolution process for collections examination
At LifeLabs, we make every effort to produce an inclusive as well as equitable work environment where our team members and the areas we serve feel accepted, valued, and also appreciated.
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