Client Settlement Support Team Lead

  • Production/Operation
  • Full time
  • 1 week ago
  • Canada
  • Salary Dollar $30.7K–$100.3K / Yearly

Job Description

Client Settlement Support Team Lead

Task Summary:

Parsons needs your leadership abilities! Do you like handling individuals as well as able to multi-task? We would love for you to be a part of our Smart Vehicle Solutions Contact Centre located in Markham.

As the Consumer Settlement Support Group Leader, you are in charge of taking care of a team of 6-7 Customer care Reps that are supplying superb client satisfaction in a fast-paced Contact Centre atmosphere. This role would certainly be a combination of handling a team as well as the daily management functions. This duty would certainly be out of our Markham, ONT office and also would certainly require you to be onsite 2-3 days a week.

Create, establish, and use custom-made Excel spreadsheet reports
Create and upgrade Standard procedure (SOP) and also customer guides
Help with team conferences as well as interact appropriate brand-new information to staff member in a timely way
Make certain that all brand-new or customized processes and plans are reviewed and implemented by Settlement Support team
Team up with inter-departmental result in deal with complicated billing relevant issues
Participate in customer conferences as needed/requested by monitoring
Collaborate with marginal guidance within departmental defined procedures
Should be available to work fulltime and also Canadian Holidays– with a versatile job schedule that may include hours of billing operations (Monday to Friday, weekends as required).
Participate in special projects and also do other duties as required.
Various other Responsibilities.

Back up the Billing Manager if required.
Attend and also keep an eye on the training procedure for Payment Assistance operations team.
Collaborate With Billing Supervisor to enhance the high quality of the invoicing procedures group.
Assist with Call, Video Clip Calls, Web-tickets, and Emails if quantity is too expensive as well as risk of abandon rate.
Promote strong team morale


Strong service expertise of numerous Smart Lorry Remedy billing jobs and applications favored.
Solid interest to information, logical, issue resolving and also essential thinking skills, with capability to anticipate concerns or problems, decision making and negotiating abilities.
Shown capacity in job coordination and driving adjustment in a complicated, matrixed, as well as hectic setting.
Ability to take care of tough circumstances by exhibiting composure and empathy.
Ability to efficiently take care of private and/or delicate details.
Capability to multitask, rapidly adapt to brand-new details and also treatments.
Independent and self-directed.
Capability to comprehend new ideas and also principles.
Have to be versatile to work Canadian holidays.
Have to be versatile to work from another location.
Minimum Clearance Required to Begin:.

Not Applicable/None.
This placement becomes part of our Critical Infrastructure group.
A full-service show communities as well as people’s quality of life by advertising economic development, enhancing wheelchair, as well as enhancing sustainability as well as resiliency. Powered by our individuals, we offer the imagination necessary to sustain our customers’ visions– and also to help them see new opportunities.

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