Client Care Representative

  • Retail and wholesaling
  • Full time
  • 1 month ago
  • Canada
  • Salary Dollar $10-$40 / Hourly

Job Description

Client Care Representative

Overview

Are you a passionate, customer-focused, team player trying to find a possibility to make a distinction? WorkSafeBC is seeking individuals that can offer impressive customer service and also take care of inquiries in a highly receptive and also efficient fashion. At WorkSafeBC we do work that has an effect on people and also modifications lives. What we do is necessary therefore are the people we do it for.

As a participant of our call facility group, you’ll function along with other bright, specialized workers as well as be revealed to a variety of areas of our business. You’ll have possibilities for expert growth as well as advancement, as well as improvement at our head workplace in Richmond or at one of our workplaces across the district. We offer an affordable income, detailed benefits, profession planning advice, leadership development training courses, and policies and programs to sustain a healthy way of living.

What you’ll do

As a client treatment representative, you will:

Answer calls from various stakeholders and address questions at the front counter related to worker claims and services and also various other general questions
Gather essential details for the claims file, which might need putting outbound phone calls to employers, employees, and also doctors
Utilize your understanding of the cases procedure to evaluate info to ensure WorkSafeBC has actually the needed info to make prompt choices
Investigate clashing info on insurance claim files, and also guarantee that information is assessed, analyzed, and matched to the proper event and/or insurance claim file in a timely way
Interact with clients and also other stakeholders in a sensitive and also expert manner
Offer a high degree of customer care while obtaining called for information from clients and addressing their inquiries or worries
Gather info via doubting, informing customers and other stakeholders on insurance claims processes as well as demands, and actively paying attention to identify problems or barriers
Is this an excellent fit for you?

We’re trying to find someone who can:

React to a selection of clients regarding time-sensitive issues with empathy, tact, respect, and courtesy
Clearly as well as accurately explain details in an expert and also assertive means, as well as at a degree proper for the audience
Gather and examine pertinent details as well as facts in a prompt style
Connect in a polite, understanding, and unbiased manner, and also develop and keep connection with a selection of people who are sometimes experiencing difficult scenarios
Your experience and academic background:

Completion of Grade 12 (post-secondary education and learning is chosen).
A minimum of 18 months of current, related job experience in an environment where you took care of high volumes of job, and also gave outstanding customer care.
Experience working in a call facility is a property.
General understanding of Microsoft Office (Word, Excel).
Should type a minimum of 35 words per min.
Superb English language abilities, including grammar as well as punctuation.
You should submit your application by 4:30 p.m. on the closing date of the competition.

If you’re short-listed, you’ll get an email with directions to full online tests (keying as well as analysis understanding).

If you need a lodging in the assessment process, please email Recruitment Testing Lodging (SM) at the time you submit your application.

Who are we?

At WorkSafeBC, we’re devoted to advertising safe and also healthy workplaces across British Columbia. We partner with employees and also employers to conserve lives as well as protect against injury, disease, and also impairment. When work-related injuries as well as illness take place, we offer payment, and also assistance hurt workers in their healing, rehabilitation, and secure return to work. We likewise function carefully to sustain our employees settlement system for today and also future generations. We’re honoured to offer the 2.4 million employees and also 245,000 registered companies in our district.

WorkSafeBC needs all staff members to be fully vaccinated versus COVID-19. In executing the policy, WorkSafeBC will consider its commitments to suit those staff who are incapable to be vaccinated.

We acknowledge that our capacity to make a distinction relies upon constructing a team with a rich selection of abilities, knowledge, histories, capacities, and also experiences, as well as which reflects the variety of the people we offer. We are devoted to promoting an inviting, comprehensive, and also helpful work society where every person can add as their best, genuine self. We encourage all certified applicants to use.

What’s it like to operate at WorkSafeBC?

It’s difficult, promoting, and extremely gratifying. Our diverse range of settings offer excellent possibilities for professional development. Everyday, the work we do has an impact on people as well as changes lives. What we do is essential therefore are individuals we do it for.

Our benefits.

Being part of WorkSafeBC methods belonging to a strong, fully commited team. Along with a competitive income of $24.48 per hr, your complete compensation package includes getaway, optional leave plans, health care and oral advantages, and also payments toward your retired life pension plan. As a participant of our team, you’ll have accessibility to solutions and also advantages that can help you obtain the most out of work– as well as life.

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