Client Care Centre Associate- Short-term Full Time

  • agriculture
  • Full time
  • 1 month ago
  • Canada
  • Salary Dollar $30.7K–$100.3K / Yearly
  • Job Qualifications Diploma

Job Description

Client Care Centre Associate- Short-term Full Time

Full Job Description
LifeLabs is the biggest area diagnostics research laboratory in Canada, offering the healthcare demands of Canadians for over 50 years. Our team members are really centred around our customers, and we understand that behind every lab appropriation, sample being evaluated, or financial investment in modern technology is a private as well as their family members counting on us.
Consistently named one of Canada’s Ideal Employers by Forbes, LifeLabs has likewise been acknowledged for having a prize-winning Mental Wellness Program from Benefits Canada. The enthusiasm and also dedication of over 6,000 varied and cutting-edge staff member joins as well as encourages us to ensure our consumers obtain high quality tests as well as results that they can rely on. Agile, customer-centred, caring and teamwork: we live these values on a daily basis in what we do to sustain our customers and also healthcare providers, driving forward our vision of encouraging a much healthier you.
Make a difference– join the LifeLabs group today!
The Consumer Treatment Affiliate functions as the initial consumer get in touch with for phone call to LifeLabs. The Associate screens the call to understand the nature of the query and also sufficiently solve the demand. This includes engaging with the suitable applications and resources to resource info required. Information provided need to be exact and in maintaining with plan as well as procedures, while making sure that LifeLabs’ Core Worths are demonstrated in all activities.

This is a Temporary Full – Time placement based in Mississauga, Ontario.
Monday – Friday 10am-6pm with turning into weekends every 12-16 weeks. Exceptional interaction abilities, both created and verbal. Minimum 2 years call center or medical office experience. Competent in Microsoft workplace, consisting of word, excel and also outlook
This is a short-term role till January 12,2024

Provide reliable and also reliable customer service to our customers as well as consumers (physicians, individuals, Long Term Treatment Facilities, hospitals and LifeLabs operations across the district).
Answer, determine, examine, and reply to Inbound telephone call queries and/or make Outbound calls as part of the Call Coverage process to LifeLabs clients.
Reply to consumer questions without delay and also properly with a high degree of professionalism and reliability.
Course pertinent info to other departments and also places as suitable through Action Demand or e-Track systems.
Create and maintain knowledge of LifeLabs Lab Procedures.
Handle task obligations in their ideal concern with accuracy and performance.
Ensure details gotten or supplied whether vocally or in creating is accurate as well as in keeping with policy and treatments.
Maintain to day with information shared through various settings of interaction (e-mail memo’s, plans, Standard Operating Procedures, and also meetings).
Communicate efficiently over the telephone with level of sensitivity as well as tact, react to damaging scenarios (e.g., irritated customers, high telephone call quantities), and make sound judgment calls.
Preserve privacy involving any type of information offered directly or indirectly concerning clients including doctors, patients, employees, and the company.
Operate in a fashion that secures one’s very own wellness & safety in addition to the safety of co-workers as well as others, which follows the legislation as well as with risk-free job methods and treatments established by LifeLabs.

Post-secondary education and learning chosen.
Excellent verbal as well as written interaction abilities, polite telephone manner.
Ability to operate in a structured, hectic environment with changing priorities.
Have to fit with computer based innovation, keyboarding and browsing through the applications called for to source info.
Exceptional analytic skills.
Medical terms a possession.
Team player as well as the ability to work independently.
Flexible to work in a shift setting which might include weekend breaks.
Need to fulfill and also exceed pre-defined performance goals.

We are trying to find passionate individuals that share in the value of our worths: Caring, Customer Centered, Agile as well as Team effort as well as can live these values with us everyday.

Prepared to make a distinction? Apply today.

In this duty the Products Specialist will be in charge of maintaining stock degrees, order monitoring and also replenishment of Person Service Centers, Doctor Workplaces as well as Laboratory divisions as relevant. Shows LifeLabs Values in all activities.

Maintain and also keep track of appropriate supply levels in central shops, PSCs, Medical Professional Offices and also Laboratory divisions.
Offer client service and assistance in all elements of Products Monitoring for PSC, Research laboratory staff and external consumers. Effective fixing as well as resolution of materials administration concerns. Supply empty biohazard and chemical waste containers to the laboratory as needed.
Display maintenance of the storage space carousel and also stock shuttle bus, where relevant.
Get material orders as well as guarantee all items are obtained in an acceptable problem.
Make certain conformity to common procedures and needed regulations for the ordering, getting, storage space and distribution of materials within all sites.
Train PSC, distribution, and laboratory personnel in using inventory control systems as suitable.
Efficient factor to Diagnostics Products Administration as well as Lean Sigma Release groups.
Recognize as well as apply possibilities to lower materials costs in the locations of intake, waste, as well as product layout.
Follow-up on as well as settle service as well as problem concerns.
Recognize cases as well as non-conformances; escalate as appropriate.
Ensure privacy of individual info.
Usage individual safety equipment (e.g. gloves, laboratory layers) as defined in EHS procedures.
Maintain a clean, risk-free, and also organized work environment.
Laboratory environment.

One to 2 years products monitoring experience, ideally in a lab setting.
3yrs experience in a supply administration role.
Functioning experience or understanding of MRP as well as ERP and Lean Manufacturing a possession.
Capacity to lift a minimum of 25lbs regularly, to take on elevation. repeated activities and also bending, transforming, as well as kneeling, along with walking required.
Ability to work autonomously.
Standard expertise of Excel, Expectation as well as Word, experience with Oracle a property.

Minimum Education and learning:.
Senior High School Diploma or equal.

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