Bilingual Customer Service & Support Specialist

  • IT & Telecommunication
  • Full time
  • 10 months ago
  • Germany
  • Job experience 3 year

Total no of applicants applied:


Job Description

Bilingual Customer Service & Support Specialist

Full Job Description


Founded in 2008, Trustly is the international chief in Open Banking Payments, and the U.S. is Trustly’s quickest developing market. Today we serve 10,000 merchants, connecting them with over 650 million customers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction quantity in our international network.

Our digital account-to-account platform redefines the speed, simplicity and safety of payments. Consumers pay for purchases by means of certainly signing into their financial institution accounts, bypassing the card networks, and by no means leaving a merchant’s web site or app – no deposit card numbers or separate account setup necessary.

With U.S. headquarters in Silicon Valley and world headquarters in Stockholm, Sweden, we are a culturally various group additionally unfold throughout Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more! Across the U.S., we have embraced a work from somewhere coverage all through the continental US.

It’s a fantastic time to be part of Trustly as the Americas group is developing fast. If you thrive in an entrepreneurially minded, fast-paced, casual, professional, positive, and beneficial work environment, take a look at us out!


The quantity of clients and retailers the usage of Trustly options has grown and we prefer to make sure we have world-class aid in area to assist them when they want us most. This is an chance to assist us construct this crew from scratch. As a Bilingual Customer Service & Support Specialist at Trustly, you will be a manufacturer ambassador and client champion. You will document to the Sr. Manager of Customer Service & Support, and leverage your trip helping clients throughout a couple of facets
Omni-Channel: Supporting clients throughout channel sorts – email, chat/messaging, and smartphone (video in the future).
Trouble-shooting: Using a systematic method to isolating, appreciation and fixing complicated problems.
Educate: Helping our clients maximize the advantages of the usage of Trustly merchandise & services.
Ownership: Owning a purchaser trouble end-to-end, attractive others interior and outdoor of the corporation to make certain well timed resolution, inclusive of submit contact as required.
Technical: Answering questions associated to our implementations at organization retailers (APIs, UI, Transaction inquiries etc).
Business/Financial: Answering questions associated to economic and price transactions (payment status, price declines, transaction inquiries, collections, etc…).


Bilingual (English & French) required
Empathy, ardour and obsession for assisting customers.
Strong written and verbal skills, with ride assisting clients on email/chat as nicely as on the phone.
3+ years of journey helping clients in a technical environment (Payments Fintech would be an asset).
Education and education in the monetary or science house would be a plus.
Experience with Salesforce, Slack and Google Suite would be a plus.



The possibility to work on difficult troubles and tasks with main Fintech gurus in an open, inclusive, and in reality inspiring, revolutionary atmosphere.
A culturally various crew that spans from the Silicon Valley, throughout the US, Canada, Brazil and Europe.
A dedication to continuously increase and improve: count on to develop on a expert and private stage in a stimulating environment.
The ride of working at a speedy developing FinTech unicorn.
The enthusiasm for remote-first work with flexibility to stability expert and private life, whilst fostering a deep experience of belonging, teamwork and having fun.
Total compensation consists of aggressive salaries, annual bonus and inventory options.
Innovative Perks and Benefits package:
Flexible Paid Time Off
Comprehensive medical, dental, vision, and different insurances
Flex Spending Accounts – Medical and Dependent Care
Home Office Set Up Allowance
Internet Stipend
Retirement graph suit (401k / RRSP)
Gender-neutral Paid Parental Leave

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