Bilingual Customer Service & Assistance Expert

  • Retail and wholesaling
  • Full time
  • 1 month ago
  • Canada

Job Description

Bilingual Customer Service & Assistance Expert

The number of clients as well as vendors making use of Trustly options has grown as well as we wish to ensure we have first-rate support in place to help them when they need us most. This is an opportunity to assist us build this group from square one. As a Bilingual Customer Service & Assistance Professional at Trustly, you will be a brand ambassador as well as client champ. You will certainly report to the Sr. Manager of Customer Support & Support, and utilize your experience sustaining clients across numerous aspects

Omni-Channel: Supporting clients across channel kinds – email, chat/messaging, as well as phone (video in the future).
Trouble-shooting: Making use of a methodical technique to separating, recognizing and also resolving complex problems.
Enlighten: Aiding our clients maximize the benefits of using Trustly items & solutions.
Ownership: Owning a customer problem end-to-end, interesting others inside and outside of the organization to guarantee timely resolution, consisting of article get in touch with as needed.
Technical: Addressing concerns connected to our applications at business vendors (APIs, UI, Deal questions etc).
Business/Financial: Answering inquiries related to economic and repayment transactions (repayment condition, settlement declines, purchase inquiries, collections, etc.).
Multilingual (English & French) required
Empathy, interest as well as obsession for assisting customers.
Solid written and verbal skills, with experience supporting clients on email/chat as well as on the phone.
3+ years of experience sustaining customers in a technical environment (Repayments Fintech would be an asset).
Education and training in the economic or technology area would certainly be a plus.
Experience with Salesforce, Slack and Google Suite would be an and also.
Must have reliable, constant, high-speed internet; as well as be able to work in a confidential location, free from disturbances and also disruptions.
Keep specialist remote workplace setting without background sound or diversion when on calls or going to online conferences.

#LI- Remote.
The possibility to deal with tough concerns as well as projects with leading Fintech experts in an open, comprehensive, as well as really motivating, innovative environment.
A culturally diverse group that covers from the Silicon Valley, across the US, Canada, Brazil and Europe.
A commitment to regularly develop and also enhance: anticipate to grow on a specialist and also individual level in a stimulating atmosphere.
The experience of operating at a quick growing FinTech unicorn.
The interest for remote-first work with adaptability to balance expert and individual life, while cultivating a deep feeling of belonging, synergy and having a good time.

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