Bilingual Customer Service Agent – Ontario (Remote).

  • Customer Support/Call Centre
  • Full time
  • 1 month ago
  • Canada

Job Description

Bilingual Customer Service Agent – Ontario (Remote).

Complete Work Summary.
Classes starting monthly – Apply Today!

For over 75 years, Medavie Blue Cross has been a leading health and wellness as well as health companion for people, employers and federal governments across Canada. We are proud to be a not-for-profit company committed to giving back to the areas where we live as well as function, and to ensuring our employees thrive in our acclaimed, collaborative culture. We are among Canada’s A lot of Admired Company Societies as well as are recognized as a Caring Company, a designation for national leaders in community investment and also social responsibility.

Our group of 2,100 experts work throughout six provinces. We succeed by living our common worths of being caring, responsible, liable, innovative and community-minded. We’re devoted to making certain the health and wellness and wellness of our workers and their family members, along with personal as well as specialist development, through a selection of programs and support at all degrees of our company.

Along with Medavie Health And Wellness Solutions, we are part of Medavie– a national wellness organization with over 6,400 workers. Together, our mission is to enhance the wellness of Canadians.

Task Title:.
Bilingual Customer Care Rep.

Division:.
Medavie Blue Cross Call Centre.

Income:.
Competitive Compensation and also Perks.

Reports To:.
Team Leader.

Motivated by assisting others?
In this duty you will supply assistance and solution to our members where you will have the opportunity to properly problem fix as well as add positively to a group atmosphere. Your purpose in this duty is to guarantee that the individual making the inquiry gets the highest degree of customer service possible. Much from your common get in touch with center experience– we have some of the highest worker contentment scores in the entire business.

We provide:.
Extensive wellness and oral strategy that is 100% company paid effective on your first day.
Monday to Friday shifts ending at 8pm EST/ No overnights/ No weekends!
Digital paid training, ensuring you are prepared to take phone calls.
Opportunities for profession growth and also improvement.
Emphasis on job life balance, offering wellness advantages, health and wellness sources and also fitness center price cuts.
Annual Reward Bonus offer which recognizes your contribution to our success.

Super stars on our team:.
Reply and assistance calls connected with protection and also repayment inquiries relating to customers health care benefits, payment-related details, and various other basic inquiries.
Swiftly analyze and also deal with any type of challenging scenarios and give effective strategies to every caller.
Are devoted to quality in customer service as well as always aim for an initial- call resolution.

What you require to succeed:.
You like helping people– this is non-negotiable.
You are an excellent communicator– through e-mail and also phone, you are clear, concise, as well as pleasant.
Whatever it takes attitude, you such as a brand-new difficulty daily.
Minimum Grade 12 Diploma with post-secondary education or comparable job experience in customer care.

Language Requirement:.
Prospects are required to be fluently bilingual in both English as well as French (written and spoken).

Change Requirement:.
Educating hrs: Monday– Friday (7:30 am– 3:30 pm EST).
Our Contact Centre sustains customers from coast-to-coast as well as are open from 8am– 9pm ATL – after training you will certainly be provided with a timetable, working 7.5 hours/day, Monday-Friday, Evening shift to begin.
We provide a shift-bid option (depending upon service requirements) where you will have the opportunity to pick an alternative offered shift within the core Contact Centre operating hrs. This process is based on standing as well as carried out twice a year.

Remote job demands:.
You must have the capacity to work individually in an online environment where you will certainly work virtually with coworkers, Trainers as well as Leaders.
Experience working separately and also autonomously in a virtual/remote setting will be taken into consideration a property.

Office Needs:.
Private working area needs to have a locked door, secure locked border doors, and also a locked office space in a manageable atmosphere.
You should have a safe and secure, quiet, distraction-free workplace without any conflicting responsibilities during your arranged job time.
You should always guarantee your e-work area is secured prior to walking away.

Technology needs:.
Your office need to have a DSL, Fiber, or Wire modem that can be hardwired, using an Ethernet cord, right into the computer we send you. (Wifi links are not suitable with our tools – Dial-up, Wireless, Mobile Hotspot, or Satellite web service can not be used).
We will certainly provide you with a computer system, dual screens, and also a headset for this position. We likewise offer a web cam that is required to be used for training and group conferences.
We are an Equal Opportunity Company.

Medavie Blue Cross strives to promote a society where everybody is allowed to attain their full capacity– a society of diversity, equity and incorporation (DEI) where we live our worths daily in the means we treat each other, our members and the neighborhoods we offer. Access is a top concern.

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