Bilingual Customer Care Expert, Individual Insurance

  • Accounting/Finance
  • Full time
  • 1 week ago
  • Canada

Job Description

Bilingual Customer Care Expert, Individual Insurance

Job Description

Are you trying to find unrestricted possibilities to develop and prosper?

Here at Manulife, we are a leading Canada-based financial services group that is helping people attain their desires and ambitions, by placing customers’ needs first as well as providing them with the ideal services.

When you join Manulife, you’re beginning an exciting trip that can take your job anywhere you desire it to go. Collaborating with great colleagues in an inclusive as well as supportive environment, you’ll tackle new challenges as well as make a distinction.

If you are trying to find unrestricted chances to develop and also success, a versatile and encouraging setting, job from home possibilities based on efficiency as well as belonging of a dynamic job society, we’re trying to find you to join our group!

The Person Insurance Policy Get in touch with Facility is currently recruiting for Bilingual Customer Service Rep to join us for an approaching New Hire Training Class starting on October 11th 2022!


Handle telephone inquiries and research and also settle questions within specified turn-around times;
Deal with sensitive issues in order to make sure client joy;
Give outlined oral and written communication to line locations pertaining to inquiry resolutions;
Identify customers’ requirements, clear up info, research every concern and supply remedies and/or choices;
Build sustainable connections as well as engage customers by taking the additional mile;
Meet personal/team qualitative and also measurable targets.

Excellent verbal and also written interaction skills;
Bilingualism in French and also English needed;
Previous experience in the customer care market required;
Competent computer system and also keyboarding abilities;
Post-secondary education or equivalent work experience required;
Confidence in your aptitude to discover and use information swiftly;
Strong interpersonal abilities;
Capacity to multi-task;
Capacity to function efficiently in a quick-paced, ever-changing atmosphere in a specialist way;
Customer centric: going above as well as beyond/proactive
At Manulife, we’re fostering a workplace where all our staff members really feel accepted, valued as well as included. We believe that stamina lies in embracing our differences and that variety plays a vital duty in driving development as well as growth within our firm.

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