• Retail and wholesaling
  • Full time
  • 1 month ago
  • Canada

Job Description

Bilingual Customer Service Agent – Ontario

Full Job Description
Classes beginning regular monthly – Apply Today!

For over 75 years, Medavie Blue Cross has been a leading wellness and also wellness partner for people, employers as well as governments across Canada. We are proud to be a not-for-profit organization devoted to giving back to the neighborhoods where we live and function, and to ensuring our staff members thrive in our acclaimed, joint culture. We are among Canada’s A lot of Appreciated Company Societies as well as are acknowledged as a Caring Business, a classification for national leaders in neighborhood financial investment as well as social duty.

Our team of 2,100 specialists function across 6 districts. We excel by living our shared worths of being caring, answerable, accountable, ingenious as well as community-minded. We’re devoted to guaranteeing the health and health of our employees as well as their households, together with individual and specialist growth, with a selection of programs and also assistance in any way levels of our company.

Together With Medavie Health Services, we are part of Medavie– a nationwide health and wellness company with over 6,400 workers. With each other, our objective is to improve the wellbeing of Canadians.

Task Title:
Bilingual Customer Service Rep

Division:
Medavie Blue Cross Get In Touch With Centre

Inspired by assisting others?
In this duty you will give assistance and service to our participants where you will certainly have the chance to efficiently problem fix as well as add positively to a group setting. Your objective in this function is to make certain that the individual making the inquiry receives the highest degree of client service feasible. Far from your common contact facility experience– we have a few of the highest possible staff member fulfillment scores in the entire firm.

We offer:
Detailed wellness and also dental plan that is 100% company paid effective on your first day
Monday to Friday shifts finishing at 8pm EST/ No overnights/ No weekends!
Online paid training, guaranteeing you are prepared to take calls
Opportunities for job advancement as well as improvement
Focus on job life balance, supplying wellness benefits, health resources and gym price cuts
Annual Motivation Incentive which acknowledges your contribution to our success.

Superstars on our team:
Reply as well as support phone calls related to insurance coverage and payment queries connecting to customers healthcare benefits, payment-related information, and other general questions
Swiftly analyze and also deal with any challenging scenarios as well as supply effective strategies to every customer
Are devoted to excellence in customer care as well as constantly go for a first- call resolution

What you require to be successful:
You like aiding individuals– this is non-negotiable
You are an excellent communicator– with e-mail as well as phone, you are clear, succinct, and pleasant
Whatever it takes perspective, you such as a brand-new obstacle on a daily basis
Minimum Grade 12 Diploma with post-secondary education or equivalent work experience in customer support
Guarantee you can concentrate, have high focus to detail as well as have the ability to sit while making use of a computer as well as a headset for prolonged periods of time
Those who have 2+ years with Contact Centre experience and also appreciate this industry have actually verified to be very successful in our atmosphere
Strong technical capacity– you can multitask and navigate between multiple software application applications all at once while guaranteeing you continue to sustain the caller at the same time
You can manage the great as well as difficult telephone calls
You are an analytical master; you comprehend the customers requirements and also learn quickly exactly how to get the best lead to any atmosphere

Language Need:
Candidates are called for to be fluently bilingual in both English and French (written and also talked).

Shift Demand:
Educating hours: Monday– Friday (7:30 am– 3:30 pm EST).
Our Call Centre sustains customers from coast-to-coast as well as are open from 8am– 9pm ATL – after training you will certainly be given with a timetable, working 7.5 hours/day, Monday-Friday, Evening shift to start.
We provide a shift-bid alternative (depending on company needs) where you will have the possibility to pick an alternative readily available change within the core Call Centre operating hours. This process is based upon seniority as well as carried out two times a year.

Remote job needs:.
You must have the capability to work independently in an online environment where you will work essentially with colleagues, Trainers and Leaders.
Experience functioning independently as well as autonomously in a virtual/remote atmosphere will be considered a possession.

Home Office Requirements:.
Private working area must have a locked door, protected locked border doors, as well as a secured workplace in a controlled environment.
You have to have a protected, quiet, distraction-free workplace without any contrasting obligations during your arranged work time.
You have to constantly ensure your e-work room is safeguarded prior to leaving.

Technology needs:.
You should attach to an accepted home connect with a net supplier.
Should have the ability to satisfy the minimum internet demands of 6 Mbs download and install, 1 Mbs upload, and a limitless information cap to be able to work remotely.
Wired Web connection, with the ability of continuously supporting excellent call top quality and also high-speed action rate (Internet connection can be attached to modem via hard cable (not cordless).
Your home office need to have a DSL, Fiber, or Wire modem that can be hardwired, using an Ethernet cord, into the computer we send you. (Wi-fi connections are not compatible with our devices – Dial-up, Wireless, Mobile Hotspot, or Satellite web solution can not be utilized).
We will certainly provide you with a computer system, double monitors, and a headset for this position. We also give a web cam that is required to be made use of for training as well as group conferences.

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